Privacy Policy f252 – Our Commitment to Protecting the Personal Data of Malaysian Players

At f252, we believe trust is the foundation of every good relationship — including the one between an online casino platform and its players. When you register an f252 account, make a deposit via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay, or play games such as Samurai Drama, Tower Quest, Keno, or Happy Golden Empress, you're entrusting us to handle your personal information responsibly.

This f252 Privacy Policy is written in clear, straightforward language so you know exactly what happens with your information — not confusing legal jargon. We don't want you to feel lost or obliged to wade through thousands of words of legalese. Instead, we want you to have a clear, confident understanding that your data is in safe hands at f252.

This Privacy Policy is issued by f252 ("we", "the platform", or "f252") and applies to all users of the f252 online casino platform, including website visitors, registered members, and any individual who interacts with f252's services in any capacity.

This policy describes our privacy practices with respect to the collection, use, processing, storage, and disclosure of personal data. It also outlines your rights as an individual whose data is processed by f252, and how you may exercise those rights.

• This Privacy Policy applies to all f252 products and services, including the f252.my website and all related applications.
• This Policy does not apply to third-party websites or services that may be linked from the f252 platform.
• F252 operates as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA).
• Any changes to this Privacy Policy will be published on this page along with the effective date of the amendment.

F252 collects various types of personal data from you in the context of your use of our platform. We only collect data that is genuinely necessary for legitimate, clearly stated purposes.

F252 collects your personal data through several different channels, depending on how you interact with our platform:

• During Account Registration: When you register a new f252 account, you directly provide information such as your full name, email address, phone number, and any other details required to create and verify your account.
• During the Identity Verification (KYC) Process: When f252 requires identity verification to process a withdrawal or meet compliance obligations, you may be asked to upload a copy of your identification card or other supporting documents.
• During Financial Transactions: Information related to deposits and withdrawals made via FPX (Maybank2u, CIMB Clicks), DuitNow, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay is automatically collected for transaction records and fraud prevention purposes.
• While Using the Platform: Technical and gaming data are collected automatically as you use the f252 platform, including information about the games you play and how you interact with the platform.
• Via Communication with f252: When you contact the f252 support team via live chat or email at [email protected], the information you share during those communications will be retained.
• Via Cookie Technology: The f252 platform uses cookies and similar tracking technologies to collect data about how you use our website. Further details are provided in Section 9.

F252 only uses your personal data for purposes that are lawful, relevant, and not excessive. The following are the primary purposes for which f252 uses your data:

• Account Management & Maintenance: Creating, managing, and maintaining your f252 account, including registration processing, identity verification, password management, and account information updates.
• Financial Transaction Processing: Processing all deposits in Malaysian Ringgit (RM) and your winnings withdrawals via your chosen local Malaysian payment methods, while maintaining complete transaction records.
• Gaming Services Provision: Allows you to play all games available on f252 — including slots, live casino, video poker, Keno, and more — and keeps a record of your gaming history.
• Fraud Prevention & Anti-Money Laundering: Monitoring account activity to identify and prevent fraud, money laundering, and platform abuse in accordance with Malaysian legal compliance requirements.
• Service Communications: Sending important notifications related to your account, including transaction confirmations, security alerts, and key f252 service updates.
• Customer Support: Processing and resolving enquiries, complaints, or support requests you submit to the f252 support team.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to f252 as an online casino platform operator in Malaysia, including reporting requirements and record retention.
• Platform Improvements: Analysing usage patterns to understand how Malaysian players use f252, and to continuously improve the user experience, platform speed, and quality of games offered.

F252 understands that your trust depends on how we handle the disclosure of your personal data. Our position is clear — we do not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes.

However, there are limited circumstances in which f252 may need to share your data with certain parties:

• Payment Service Providers: Information required to process your transactions will be shared with the relevant payment providers, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. These providers are bound by strict confidentiality agreements.
• Game Software Providers: The minimum information required to allow you to play third-party games available on f252 may be shared with the relevant software provider, subject to data protection agreements.
• Regulatory Bodies and Law Enforcement: f252 may be required to disclose certain information to Malaysian authorities when lawfully compelled by a court order, warrant, or valid regulatory request.
• Identity Verification Services: For KYC (Know Your Customer) and fraud prevention purposes, your identity information may be verified through licensed third-party identity verification service providers.

All third parties that receive personal data from f252 are required to maintain the confidentiality and security of that data, and to use it solely for purposes authorised under their agreement with f252.

The security of your personal data is f252's top priority. We continuously invest in sophisticated security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All communication between your browser and f252's servers is secured with 256-bit SSL encryption — the same security standard used by Malaysia's major banking institutions. This means data transmitted while you play, make deposits, or withdraw funds cannot be intercepted by any third party.
• Secure Data Storage: All personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring. Access to data is granted only to f252 personnel with a legitimate need to process it.
• Internal Access Controls: f252 staff may only access members' personal data on a strictly need-to-know basis. All access is logged and regularly monitored to detect any suspicious activity.
• Regular Security Audits: f252 conducts regular security audits and penetration testing to identify and address any vulnerabilities before they can be exploited.
• Encrypted Passwords: Your f252 account password is never stored in plain text. It is encrypted using a strong hashing algorithm, meaning even f252 staff cannot read your password.

F252 will only retain your personal data for as long as it is needed for the purpose it was collected, or for as long as required under applicable Malaysian law.

• Active Account Data: For as long as your f252 account remains active, we retain all relevant information to enable you to make full use of our services.
• Financial Records: Financial transaction records in Malaysian Ringgit (RM), including deposits and withdrawals, are retained for a minimum of seven years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Gaming Records: Game history and betting records are retained for a minimum of three years for compliance and dispute resolution purposes.
• After Account Closure: When you close your f252 account, your personal data will be deleted or anonymised within a reasonable timeframe, except for data that must be retained under applicable law.
• Support Communication Data: Customer support logs are retained for two years for service quality purposes and for reference in the event of a dispute.

As an individual whose data is processed by f252, you have a range of rights under Malaysia's Personal Data Protection Act 2010 (PDPA). f252 fully respects and supports the exercise of these rights.

The f252 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates correctly. Below are the types of cookies we use:

Cookies Used by f252:

You can manage and control cookies through your web browser settings. However, please note that disabling essential cookies may affect the functionality of the f252 platform, and you may be unable to log in or use certain features properly.

F252 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons.

• Any changes to this f252 Privacy Policy will be published on this page, along with an updated "Last Revised" date at the top of the document.
• For significant changes, f252 will notify members via their registered email address or display a prominent notice on the platform.
• Your continued use of the f252 platform after any changes are published will be considered your acceptance of the updated Privacy Policy.
• We recommend that you review this Privacy Policy periodically to stay up to date with how we handle your data.

If you have any questions, concerns, or requests regarding how f252 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe.

You can reach the f252 privacy team through the following methods:

• Email: Email us at [email protected] with the subject line "Data Privacy Enquiry" to ensure your email is handled by the right team.
• Live Chat: Use the live chat function on the f252 platform and let the support agent know that your query relates to data privacy.
• Response Time: f252 is committed to responding to all privacy enquiries within 14 business days of receipt. For cases requiring further investigation, we will keep you updated on the progress within that timeframe.

If you are dissatisfied with how f252 has handled your privacy enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.